Quality assurance is having a systematic process of checking to see whether what you deliver is meeting yours and critically, your customer requirements. In simple terms, an effective quality assurance system will increase customer confidence and your organisation’s credibility and efficiency. Many organisations benefit from the rigour of recognised quality standards such as Investors in People or ISO.
In modern society and the working environment, change is guaranteed, but people react very differently when confronted with it. To ignore this as an organisation makes hard work of shifting with circumstances, and can easily lead to inefficiency and even business failure. Having a change management strategy, policies and procedures that are communicated effectively will help your organisation move proactively into the future and take your people along in the same direction.